How can we help?

I bought something and didn't get it

Open the game and go to Settings → Privacy & purchases → Restore purchases. Coin packs arrive as soon as Apple confirms the payment. If a purchase says "waiting for approval" (Ask to Buy), it arrives once a parent approves it. Still missing? Write to us with the game, the date and the item.

How do I get Remove Ads back on a new phone?

Sign in with the same Apple ID, open the game and tap Settings → Privacy & purchases → Restore purchases. One-time purchases (Remove Ads, starter packs) come back. Coins are used up as you play, so Apple can't restore them.

Can I stop my child from buying things?

Yes: Apple's parental controls (Ask to Buy and Screen Time) let you approve or block purchases. Our games are rated 13+.

How do I get a refund?

Apple handles every App Store payment, so refunds go through Apple: reportaproblem.apple.com (Apple's step-by-step guide). We can't see your payment or refund it ourselves, but if something went wrong in the game, tell us and we'll help put it right.

How does saving work?

Your progress is saved automatically on your phone, after every level. There is no account and no cloud save, which is why the games work fully offline. We never have a copy of your save.

I lost my progress

Progress lives on the phone, so it is lost if the game is deleted or the phone is reset. If you move to a new iPhone by restoring a backup of your old one (iCloud or computer), your progress usually comes along. Setting up a phone as new, or deleting the game, starts fresh, and we can't recover it because we never had a copy. One-time purchases always come back with Restore purchases. If you lost coins or items because of a bug, write to us.

Does it work offline?

Yes, all our games play fully offline. Reward videos and purchases need the internet: the buttons say "Connect to watch" until you're back online, and nothing is lost.

When do ads appear?

Ads between levels appear only after a win, never in the middle or at the start of a level. Reward videos only play when you tap for one, and the button tells you what you get. A full-screen ad shows its own timer and close button (✕) in a top corner.

What does Remove Ads do?

It is a one-time purchase that turns off the ads between levels and the banner for good. Reward videos stay available, and stay your choice.

I saw an ad that shouldn't be there

Use Settings → Privacy & purchases → Report an ad: it fills in which ad it was, so we can block it. Ads are limited to a PG rating.

Where are my privacy choices?

In the game: Settings → Privacy & purchases. There you can switch Share gameplay stats on or off, change Ad privacy choices (EU/EEA, UK, Switzerland) or Do not sell or share my info (US). To stop ad tracking, use iPhone Settings → Privacy & Security → Tracking. The full details are in our privacy policy.

How do I delete my data?

Deleting the game deletes everything stored on your phone; a reinstall starts with new random IDs. To have us delete data already sent (statistics or a purchase record), write to us with the game and your support code (Settings → Privacy & purchases → Your support code, with a Copy button; it is a random code, not an ad ID). Email us in the same screen fills it in for you. There are no accounts, so there is no name or email to delete.

Are the games for children?

Our games are rated 13+ and aren't made for children under 13. If you think a child's data was collected, write to us and we'll delete it.